Working together
How we work
How we report progress and raise issues during a project.
Principles
You should not have to ask us for status.
We report first
Progress, changes and problems are reported by us without being asked.
Progress is visible, including unfinished work
We share the current state even when something does not work yet.
Updates are posted on the task
We comment when a task starts and as it progresses, so the history is easy to follow.
Blockers are raised early
Missing access, pending decisions and delays are reported immediately, while they are easiest to resolve.
No silent work
Every stretch of work leaves a trace in the project workspace.
What you see, by contract type
- Time & MaterialsWhat was worked on and when, so you can see what you are paying for.
- Fixed PriceSteady progress and a clear view of what is done and what is next.
Who to contact
Your Key Account Manager (KAM) and Project Leader keep you updated without delay. Direct questions to them first.
Raise concerns early as well: changed priorities, moved deadlines or doubts about the direction are easiest to handle when we know about them.